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Policies

House Rules

Laundry policies at Ellen Kensington

FOR QUERIES ON POLICY MATTERS

VISITOR INFORMATION

Hotel Check-In
Hotel Check-Out
Weekday Breakfast
Weekend Breakfast
From 3:00pm
By 11:00am
7:00am to 10:30am
7:00am to 11:00am
Contactless policies at Ellen Kensington

Forward-thinking and open-minded, we refused to deploy arbitrary rules and outmoded policies in the pursuit of twee pomposity. We've taken the time to strike the delicate balance between exclusivity and authenticity, creating an environment that works for all our guests. Cashless payments are encouraged, but not mandated. Non-residents are welcome in our restaurant, bar, and lounge areas. Stays, table reservations, and treatments are non-refundable to prevent unnecessary increases to rate and price structures. If you have any queries about our policies or procedures, or about how we can accommodate your requirements, feel free to reach out.

Image by Andreas Rasmussen

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Contact

At Ellen, no special request is beyond our capabilities; no question too big or small. Our friendly reception team are on hand to ensure your stay runs like clockwork. From private airport transfers to step-free room and restaurant access, we're here to help.

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